Updated 10.09.2026
Refunds and cancellations
Ticket refund conditions
A ticket refund is processed in accordance with the fare rules of the airline that issued the ticket. Fare rules are communicated before payment.
How to submit a refund request
The request is submitted to info@tripway.com or through your personal manager. The request must state the booking reference, the passenger's surname, and the reason for the refund.
Refund timeframes
Funds are refunded to the payment card used for the purchase after the refund is received from the carrier. The timeframe depends on the carrier and the issuing bank.
Service fee
The agency's service fee for issuing the ticket is not refunded, since the issuing service has already been rendered.